FAQs

If your questions remain unanswered, please:

  • Use the contact form at the bottom of this page, or
  • Call customer service at 1-800-667-3786 during our office hours for an even faster response

What if I can't find something on your website?

Chances are we have it anyway for sale offline. Please call us toll free at 1-800-667-3786 for more information. 

Are all the products you carry listed on your website?

Not all of the items we carry are available to order online. Contact our customer service team for help with any items that you can't find online.

We offer online ordering for medical clinics at our legacy Right Choice ordering platform and EDI ordering for hospitals. Please contact us if you require any products that haven't been added to our website yet.

Will you ship to me? What are the free shipping minimums?

We ship across Canada! You'll receive free shipping with a certain order value depending on your location.

Saskatoon Only - Free shipping for orders over $100 (Next Day*, Mon-Fri Delivery)

*Local orders placed after 3pm may not be delivered the next day.

Saskatchewan and Alberta - Free shipping for orders over $200*

Manitoba - Free shipping for orders over $225*

British Columbia and Ontario - Free shipping for orders over $275*

Quebec and Nova Scotia - Free shipping for orders over $350*

Prince Edward Island - Free shipping for orders over $400*

For other regions, please contact us.

*Remote communities may be excluded. We will contact you if this is the case

Do I have to create an online profile to place an order?

Online profiles are necessary to order. Your online profile will remember your shipping/billing info for faster ordering. You'll also be able to see your previous orders.

Also, your business may be eligible for volume based discounts.

If you are ordering for a tattoo shop or esthetics salon, please follow these steps to get the best pricing possible.

    1. Go to Create online profile and enter your business' information
    2. Call Spencer at 1-800-667-3786 ext 224 or use the contact form at the bottom of the page to let us know that you've created your online profile. From there, we may ask you to fill out a form to confirm your business information. Businesses that operate out of a home, do not have regular operating hours, or don't fit other criteria may not be eligible for better than retail pricing.

    If you are ordering for a medical clinic, care home, or hospital:

    Call Spencer at 1-800-667-3786 ext 224. We don't have all of our items ready to order on this website yet, but Spencer can discuss with you how we can serve the needs of your office or facility.

    If your business is discount eligible, please ensure you are logged in before adding items to the cart for the discounts to properly apply.

    How do I create an online profile?

    Create an online profile with us here. After you've created it, you can use the login button at the right of the top menu bar.

    What should I do if I have forgotten my password?

    Visit the login page and select 'Forgot your password?' to reset it. Enter your email address and you will receive an email with instructions for recovering your password.

    Do I have to place my orders online?

    You can place orders however you like! If you prefer to pickup the phone or communicate via email, contact our customer service team at 1-800-667-3786 to place your order or ask for our email address.

    Can I modify my order after I have placed it?

    If you have already placed your order but wish to modify it, please contact our customer service team. For best results, call Julie, Laura, Katie, or Angele at 1-800-667-3786. If your order has already shipped we won't be able to change it, but otherwise we will do our best to make the changes you need.

    When will my order ship?

    If you are able to place your order before 9am SK time, it should ship same day. Otherwise, your order should ship next day. Our customer service team is available by phone or email if you need an update on the status of your order. There are instances where we can't guarantee same-day or next-day shipping - please contact us if this could be an issue for you.

    How can I track my shipment?

    You'll receive a shipping confirmation email when your order is about to leave our warehouse with a tracking number.

    How do I print an order confirmation, invoice, etc. for my order?

    You will receive notifications via email for order and shipment confirmations. Order confirmations and history can be viewed by clicking 'My Online Profile' when you're logged in.

    If you place an order but haven't provided payment yet, you'll receive an invoice email notification. If you would like an invoice marked as 'Paid' please phone Stacy at 1-800-667-3786 ext 221.

    How do I return product?

    If the products you ordered remain in saleable condition, have been damaged in transit, or are otherwise defective we may be able to authorize a return with full or partial refund. We will need you to send us a photo of the goods to verify. Please call customer service at 1-800-667-3786 to start the return process.

    What methods of payment are accepted?

    We accept Visa, Mastercard, and American Express credit cards.

    What shipping options are offered?

    Our website will calculate a shipping rate for you using Canada Post.  Our warehouse staff are familiar with different shipping options available to us, so we can use a different shipping method if it's more cost-effective or if you contact customer service to request it. We'll always provide you with a tracking number so you can see how we've sent the product and see when you should expect it.