FAQs

If your questions remain unanswered, please:

  • Use the contact form at the bottom of this page, or
  • Call customer service at 1-800-667-3786 during our office hours for an even faster response

What if I can't find something on your website?

Chances are we have it anyway for sale offline. Please call us toll free at 1-800-667-3786 for more information. 

Are all the products you carry listed on your website?

We currently have our tattoo and esthetic products available on this website. Home care items are being added on an ongoing basis, so check back soon! We offer online ordering for medical clinics at our other website and EDI ordering for hospitals. Please contact us if you require any products that haven't been added to our website yet.

Will you ship to me?

We ship across Canada! You'll receive free shipping if your order reaches a certain minimum value.

Saskatoon Only - Free shipping for orders over $75

Saskatchewan and Alberta - Free shipping for orders over $200*

Manitoba - Free shipping for orders over $225*

British Columbia and Ontario - Free shipping for orders over $275*

Quebec and Nova Scotia - Free shipping for orders over $350*

For other regions, please contact us.

*Remote communities may be excluded. We will contact you if this is the case

Do I have to create an account to place an order?

It's not necessary - however your account will remember your shipping/billing info for faster ordering. You'll also be able to see your previous orders.

Also, your business may be eligible for volume based discounts.

If you are ordering for a tattoo shop or esthetics salon, please follow these steps to get the best pricing possible.

    1. Go to Create account and enter your business' information
    2. Call Spencer at 1-800-667-3786 ext 224 or use the contact form at the bottom of the page to let us know that you've created your account. From there, we will confirm your information and enable your pricing if you are eligible
    3. You're good to go to start an order!

    If you are ordering for a medical clinic, care home, or hospital:

    Call Dale at 1-800-667-3786 ext 233. We don't have all of our items ready to order on this website yet, but Dale can discuss with you how we can serve the needs of your office or facility.

    If your business is discount eligible, please ensure you are logged in before adding items to the cart for the discounts to properly apply.

    How do I create an account?

    Create an account with us here. After you've created it, you can use the login button at the right of the top menu bar.

    What should I do if I have forgotten my password?

    Visit the login page and select 'Forgot your password?' to reset it. Enter your email address and you will receive an email with instructions for recovering your password.

    Do I have to place my orders online?

    You can place orders however you like! If you prefer to pickup the phone or communicate via email, contact Julie, Laura, Kelly, or Rosann at 1-800-667-3786 or customerservice@schaanhealthcareproducts.ca to place your order.

    Can I modify my order after I have placed it?

    If you have already placed your order but wish to modify it, please contact our customer service team. For best results, call Julie, Laura, Kelly, or Rosann at 1-800-667-3786 or email customerservice@schaanhealthcareproducts.ca. If your order has already shipped we won't be able to change it, but otherwise we will do our best to make the changes you need.

    When will my order ship?

    If you are able to place your order before 9am SK time, it should ship same day. Otherwise, your order should ship next day. Our customer service team is available by phone or email if you need an update on the status of your order.

    How can I track my shipment?

    You'll receive a shipping confirmation email when your order is about to leave our warehouse with a tracking number.

    How do I print an order confirmation, invoice, etc. for my order?

    You will receive notifications via email for order and shipment confirmations. Order confirmations and history can be viewed by clicking 'My Account' when you're logged in.

    If you place an order but haven't provided payment yet, you'll receive an invoice email notification. If you would like an invoice marked as 'Paid' please email Stacy at accounting@schaanhealthcareproducts.ca.

    How do I return product?

    If the products you ordered remain in saleable condition, have been damaged in transit, or are otherwise defective we may be able to authorize a return with full or partial refund. We might need you to send us a photo of the goods to verify. Please call customer service at 1-800-667-3786 to start the return process.

    What methods of payment are accepted?

    We accept Visa, Mastercard, and American Express credit cards. Apple Pay and Shopify Pay are also accepted for faster checkout.

    What shipping options are offered?

    Our website will calculate a shipping rate for you using Canada Post.  Our warehouse staff are familiar with different shipping options available to us, so we can use a different shipping method if it's more cost-effective or if you contact customer service to request it. We'll always provide you with a tracking number so you can see how we've sent the product and see when you should expect it.