Shipping & Returns Info

If your questions remain unanswered, please use the contact form at the bottom of this page or contact our customer service team for assistance.

Shipping Zones

We ship across Canada. We don't offer shipping to international locations.

Free Shipping Thresholds

You'll receive free shipping with a certain order value depending on your location:
Saskatoon Only - Free local delivery for orders over $100 (Mon-Fri Delivery)
Saskatchewan and Alberta - Free shipping for orders over $200*
Manitoba - Free shipping for orders over $225*
British Columbia and Ontario - Free shipping for orders over $275*
Quebec and Nova Scotia - Free shipping for orders over $350*
Prince Edward Island - Free shipping for orders over $400*
*Remote communities may be excluded. We will contact you if this is the case

Processing and Shipping Information

All orders will be shipped within 1-2 business days of receiving your order. We ship orders Monday - Friday (excluding statutory holidays). Orders are shipped from our warehouse in Saskatoon, Saskatchewan.

How can I track my shipment?

You'll receive a shipping confirmation email when your order is about to leave our warehouse with a tracking number. You should check the tracking information for an update on your order. If more assistance is needed, you can contact our customer service team.

COVID-19 Notice

Due to restrictions and protocols implemented by shipping carriers, shipments may take longer to be delivered. Delivery drivers will not ask for signatures at this time.

Shipping Providers

Canada Post:

We use Canada Post for most of our orders through this webstore. Lighter shipments (less than 10kg), orders shipping to residential addresses, or orders shipping to remote communities will likely ship with Canada Post.

Loomis:

We may instead choose to ship your order with Loomis. Heaver shipments (greater than 10kg), orders shipping to business addresses with regular opening hours, or orders that include dangerous goods (isopropyl alcohol, etc.) will likely ship with Loomis.

Local delivery driver:

We have our own delivery driver who delivers shipments in Saskatoon. This allows us to serve you faster as opposed to using a larger courier company.

Order Cancellations

Orders can be cancelled at any point up until the order ships out of our warehouse. If your order has already shipped, we can no longer cancel the order and the return process will apply.

Returns & Refunds

Simple returns:

If you wish to return products that remain in saleable condition, please contact our customer service team to start the returns process. Returns must be initiated within 30 days or purchase. Please note the following conditions:

      • We won't be able to pay for the return shipping label
      • Your refund may be subject to a 15% processing fee. This fee will be deducted from the total refund amount. 

Damaged goods or orders in error:

If your order has been damaged in transit, are otherwise defective, or you received the wrong product, we may be able to authorize a return with full or partial refund. We will need you to send us a photo of the goods to verify. In this case we can pay for the return shipping label. Please contact our customer service team to start the returns process.

Lost shipments:

In rare instances, a shipping provider may lose track of your shipment. You may contact our customer service team if you need assistance with submitting a service ticket with the shipping provider. In most cases, your shipment will be found and eventually delivered. Otherwise, we can file a formal claim with the shipping provider for the lost shipment. Once we can rule out that the shipment might be found and delivered late, we can process a refund for the order.