Returns & Refunds Policy

Simple Returns:

If you wish to return products that remain in saleable condition, please contact our customer service team to start the returns process. Returns must be initiated within 30 days of purchase. Please note the following conditions:

  • You are responsible for the cost of shipping to return the product to us.
  • Your refund may be subject to a 15% processing fee. This fee will be deducted from the total refund amount. 

If we approve the return, we will send you a return authorization form. Please include the return authorization form with your return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Included among those are hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Face masks
  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Damaged goods or orders in error:

If your order has been damaged in transit, is otherwise defective, or you received the wrong product, we may be able to authorize a return with full or partial refund. We will need you to send us a photo of the goods to verify. In this case we can pay for the return shipping label. Please contact our customer service team to start the returns process.

Lost shipments:

In rare instances, a shipping provider may lose track of your shipment. You may contact our customer service team if you need assistance with submitting a service ticket with the shipping provider. In most cases, your shipment will be found and eventually delivered. Otherwise, we can file a formal claim with the shipping provider for the lost shipment. Once we can rule out that the shipment might be found and delivered late, we can process a refund for the order.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Your refund may be subject to a 15% processing fee. This fee will be deducted from the total refund amount. 

Return Shipping 

To return your product, you should mail your product to: 2346 Millar Avenue St W Saskatoon Saskatchewan CA S7K 2Y2

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@schaanhealthcareproducts.ca

Clearance items (if applicable)

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@schaanhealthcareproducts.ca and send your item to: 2346 Millar Avenue St W Saskatoon Saskatchewan CA S7K 2Y2. Products returned without contacting Customer Service will not be eligible for exchange.

Order Cancellations

Orders can be cancelled at any point up until the order ships out of our warehouse. If your order has already shipped, we can no longer cancel the order and the return process will apply.

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