Shipping Policy
Shipping Zones
We ship across Canada! Your free shipping threshold is determined by your province.
We don’t offer shipping to international locations.
Free Shipping Thresholds
You'll receive free shipping with a certain order value depending on your location:
Saskatoon Only - Free local delivery for orders over $100 (Mon-Fri Delivery)
Saskatchewan - Free shipping for orders over $150*
Alberta, & Manitoba - Free shipping for orders over $200*
British Columbia and Ontario - Free shipping for orders over $275*
Quebec and the Maritimes (NS, NB, PEI, NL) - Free shipping for orders over $350*
Territories - No free shipping threshold
HealthPRO Affiliate Facilities - Customers who are included in Saskatchewan Health Authority contracted pricing are subject to the free shipping thresholds as outlined in these contracts.
*Remote communities may be excluded. We will contact you if this is the case
Pick-Up Orders
You may also place your order for pickup through our front doors at 2346 Millar Avenue in Saskatoon. We offer next-day pickup and our hours are Mon-Fri, 9am-5pm (closed holidays). Customers who need items the same day can simply stop in and shop our front retail area.
Processing and Shipping Information
All orders will be shipped within 1-2 business days of receiving your order. We ship orders Monday - Friday (excluding statutory holidays). Orders are shipped from our warehouse in Saskatoon, Saskatchewan.
How can I track my shipment?
You'll receive a shipping confirmation email when your order is about to leave our warehouse with a tracking number. You should check the tracking information for an update on your order. If more assistance is needed, you can contact our customer service team.
Shipping Providers
Canada Post:
We use Canada Post for most of our orders through this webstore. Lighter shipments (less than 10kg), orders shipping to residential addresses, or orders shipping to remote communities will likely ship with Canada Post.
Loomis:
We may instead choose to ship your order with Loomis. Heaver shipments (greater than 10kg), orders shipping to business addresses with regular opening hours, or orders that include dangerous goods (isopropyl alcohol, etc.) will likely ship with Loomis.
Local delivery driver:
We have our own delivery driver who delivers shipments in Saskatoon. This allows us to serve you faster with better service.
Order Cancellations
Orders can be cancelled at any point up until the order ships out of our warehouse. If your order has already shipped, we can no longer cancel the order and the return process would apply, if you choose to do so.